A POWERFUL COMMUNICATION IN BUSINESS COMMUNICATION
Small talk
is an important communication skill in developing your business. I have learned
that everywhere we go, We have the opportunity to connect with potential
business partners, referrals, and even clients! Small talk builds positive
relationships, encourages strong networks, and improves our Charisma Quotient.
Whether we are at a holiday party, a wedding, in the line at the grocery store
or bank, or attending a professional meeting, the ability to communicate and be
comfortable with small talk will be a key to our success.
There are four rules to perfect the
Art of Small Talk
1.
Do a little homework
We strongly believe in being
proactive in life. When we are out and about, look approachable. When we attend
a professional event, think ahead of time about who will be there. What their
likes and interests are can be helpful in getting a conversation started. When
all else fails, people love to be able to talk about themselves! Imagine that
we are able to ask a specific question, rather than a generic question, about
that person! Our charisma will increase substantially.
2.
Greet people appropriately
First and most important, if two
people are talking; do not insert ourself into the conversation. It may be
private, and we would be seen as an interruption. It is best to join a group of
people. Start by making eye contact, smiling, and nodding. When introducing
ourself, the level of formality depends on the event. A wedding? Then a hug, or
a kiss on the cheek of a friend or family member is appropriate. A networking
meeting? No kissing! A firm handshake as our say our first and last name is
best.
3.
Remember and use people’s names
Most of us can’t remember names
because we aren’t listening. Usually when someone is introducing themselves we
are thinking about what we will say, or about how they look. People love it
when we use their names, and nothing hurts our credibility more than asking
someone barely five minutes later, “What did we say our name was again?” A tip:
Slow down and pay attention. Then use the name twice after we’ve heard it. This
will help we remember!
4.
Share enough info to keep them interested
As we begin a conversation, it is
important that people feel we want to talk with them. When asked what we do, or
where we work, have a sentence or two prepared that will make people want to
know more. Don’t just say, “I’m a receptionist.” Say, “I am responsible for
incoming communications, whether by phone, mail, or in-person for a 200-employee
company.” Don’t just say, “we’re a coach.” Say, “we teach people how to
increase their revenue by getting more done in less time.”
