BUSINESS COMMUNICATION

A POWERFUL COMMUNICATION IN BUSINESS COMMUNICATION

Small talk is an important communication skill in developing your business. I have learned that everywhere we go, We have the opportunity to connect with potential business partners, referrals, and even clients! Small talk builds positive relationships, encourages strong networks, and improves our Charisma Quotient. Whether we are at a holiday party, a wedding, in the line at the grocery store or bank, or attending a professional meeting, the ability to communicate and be comfortable with small talk will be a key to our success.

There are four rules to perfect the Art of Small Talk

1. Do a little homework

We strongly believe in being proactive in life. When we are out and about, look approachable. When we attend a professional event, think ahead of time about who will be there. What their likes and interests are can be helpful in getting a conversation started. When all else fails, people love to be able to talk about themselves! Imagine that we are able to ask a specific question, rather than a generic question, about that person! Our charisma will increase substantially.

2. Greet people appropriately

First and most important, if two people are talking; do not insert ourself into the conversation. It may be private, and we would be seen as an interruption. It is best to join a group of people. Start by making eye contact, smiling, and nodding. When introducing ourself, the level of formality depends on the event. A wedding? Then a hug, or a kiss on the cheek of a friend or family member is appropriate. A networking meeting? No kissing! A firm handshake as our say our first and last name is best.

3. Remember and use people’s names

Most of us can’t remember names because we aren’t listening. Usually when someone is introducing themselves we are thinking about what we will say, or about how they look. People love it when we use their names, and nothing hurts our credibility more than asking someone barely five minutes later, “What did we say our name was again?” A tip: Slow down and pay attention. Then use the name twice after we’ve heard it. This will help we remember!

4. Share enough info to keep them interested

As we begin a conversation, it is important that people feel we want to talk with them. When asked what we do, or where we work, have a sentence or two prepared that will make people want to know more. Don’t just say, “I’m a receptionist.” Say, “I am responsible for incoming communications, whether by phone, mail, or in-person for a 200-employee company.” Don’t just say, “we’re a coach.” Say, “we teach people how to increase their revenue by getting more done in less time.”